‍1. Introduction

Fiddler Lake Resort is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, make a reservation, or stay at our resort.

This Policy complies with applicable Québec privacy legislation, including Law 25, and Canada’s Personal Information Protection and Electronic Documents Act, PIPEDA.

2. Information We Collect

We may collect the following categories of personal information:

Reservation Information

• Full name
• Email address
• Phone number
• Mailing address
• Payment details
• Stay preferences

Identity Verification Information

• Government-issued ID where required
• Vehicle information

Website Usage Information

• IP address
• Browser type
• Device information
• Cookies and analytics data

Communication Information

• Emails, inquiries, and support messages

3. How We Use Your Information

We use personal information for the following purposes:

• Processing and managing reservations
• Payment processing and security deposits
• Guest verification and safety
• Providing customer support
• Sending booking confirmations and operational communications
• Marketing and promotional communications, where permitted by law
• Improving website performance and guest experience
• Legal and regulatory compliance

4. Marketing Communications

We may send promotional emails regarding special offers and updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We comply with Canadian Anti-Spam Legislation, CASL.

5. Cookies & Analytics

Our website uses cookies and analytics tools to:

• Improve functionality
• Analyze traffic
• Enhance user experience

You may disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.

6. Sharing of Information

We do not sell personal information.

We may share information with:

• Payment processors
• Booking software providers
• IT and hosting providers
• Professional advisors
• Government authorities when legally required

All service providers are required to safeguard personal information.

7. Data Storage & Security

Personal information is stored securely and protected using administrative, technical, and physical safeguards.

While we take reasonable precautions, no system can guarantee absolute security.

8. Retention

We retain personal information only as long as necessary for:

• Reservation management
• Legal and tax obligations
• Dispute resolution
• Operational purposes

9. Your Rights

Under Québec and Canadian privacy laws, you may have the right to:

• Access your personal information
• Request corrections
• Withdraw consent where applicable
• Request deletion, subject to legal obligations

Requests may be submitted using the contact information below.

10. International Guests

By providing your information, you acknowledge that it may be processed in Canada in accordance with Canadian and Québec law.

11. Contact

For privacy-related inquiries or requests:

Privacy Officer
Fiddler Lake Resort
reservation@fiddlerlakeresort.com
+1 800 721 0371

12. Updates to This Policy

We may update this Privacy Policy periodically.

The version posted on this website is the current and governing version.

‍